Refunds
Last updated 13 September 2026
The policy, in one paragraph
Cancel any time you like, and keep using Pro until the period you have paid for runs out. A period that has already begun is not refunded. Orbshot is free to use with no time limit or card requirement, so you can explore the Free features before choosing Pro. Exceptions and statutory rights are explained below.
Try Free before choosing Pro
Start with screenshots, built-in styling and recordings with no watermark. The pricing page lists the Free limits and the features that require Pro, so you can see what an upgrade adds before buying.
Cancelling
For monthly Pro, open Manage billing from your account page to cancel future renewal. Paid access continues through the paid period. After the stored licence and its grace period expire, Free limits apply and your saved projects remain accessible. Yearly and Lifetime purchases have no automatic renewal to cancel.
Yearly access and reminders
Yearly Pro is one payment for twelve months. It does not charge you automatically for another year. Reminder emails let you know when access is ending. Contact support if you need help continuing yearly access or understanding a charge.
If something went wrong on our side
Charged twice, charged after cancelling, or the app does not run on a version of macOS this site says it supports: email team@orbshot.com with your receipt or payment reference so the charge or problem can be investigated and put right.
Buying from inside the EU or the UK
Where a fourteen-day withdrawal right applies to digital content, losing that right requires the applicable legal conditions to be met, including express consent to immediate supply and acknowledgement of the loss of the right when supply begins. Checkout requests that consent. This policy does not remove statutory rights or remedies for faulty or misdescribed digital content. Contact support to exercise a right or ask about a refund. See the official EU guidance and UK guidance.