Keep your ideas moving

Can I pay with PromptPay?

PromptPay is offered for yearly and Lifetime purchases where available in checkout. Monthly uses a card and renews automatically. Yearly is paid once for twelve months and does not renew automatically.

Does Orbshot send my screenshots anywhere?

Orbshot does not upload your screenshots or recordings. Capture, editing, text recognition and sensitive-data detection happen on your Mac. Licence requests and app update checks use the internet; the privacy page explains those connections and the website’s payment and account data.

How do refunds and cancelling work?

You can cancel monthly renewal from your account’s billing page and keep Pro through the paid period. Yearly and Lifetime have no automatic renewal to cancel. A period already begun is not normally refunded; contact support about duplicate charges, charges after cancellation or the app not running on a supported macOS version. Statutory rights still apply.

I have lost my licence key.

Sign in to your account with the email you used at checkout, then choose Open in Orbshot. You can activate this way without finding the key. Licence keys are stored as hashes and cannot be looked up. If you cannot access that email, contact support for help verifying your purchase and replacing the key.

It says all my seats are in use.

Pro and Lifetime cover two Macs at a time. Open your account, check the Mac names and last-used dates, then release a device you no longer use. A repaired Mac may need a new seat if its logic board changed.

I paid and no key arrived.

Check your spam folder and the email address on your receipt. You can also sign in with that address to look for your licence. If it is still missing, email support with your receipt or payment reference. Support can check delivery and help restore access. Please do not pay again.

I cancelled, but Pro still works.

Cancelling monthly renewal keeps access through the paid period. Pro may also remain available during the stored licence’s grace period. Once that ends, Free limits apply and your saved projects stay accessible. Yearly and Lifetime do not renew automatically.

My card was declined and I did not cancel.

For a monthly renewal, open Manage billing from your account and check your payment method. Pro continues only while the stored licence and its grace period remain valid. If this was a new purchase, check the payment status before trying again. Contact support if you are unsure whether a charge went through.

It cannot record my screen, or the screenshot is black.

Start with Permissions… in the Orbshot menu and check Screen Recording access. If macOS shows access as enabled but capture still fails, toggle Orbshot’s permission off and on in System Settings → Privacy & Security, then relaunch. Some protected content cannot be captured. If only one app or window is black, tell support which one.

macOS says the app is damaged.

Download a fresh copy from the Orbshot download page and try again. Do not bypass the macOS warning. If the new copy is still blocked, contact support with the exact message, your macOS version and where you downloaded the file.

Let’s get you unstuck

Email team@orbshot.com with your macOS and Orbshot versions, what you were doing and the message you saw. For payment questions, include your receipt or payment reference. Leave out licence keys, activation codes and any private content in screenshots.

team@orbshot.com